Job Highlight- Passionate Team Environment: Join a squad of customer service enthusiasts who are as dedicated to making a difference as you are.
Growth Opportunities: Elevate your career with ongoing training, mentorship, and the chance to climb the career ladder.- Innovative Workspace: Work in a dynamic environment where creativity and fresh ideas are not only encouraged but celebrated.
Rewards and Recognition: Your hard work won't go unnoticed. Expect perks, bonuses, and recognition for a job well done.
Act as the primary liaison for customers, addressing their inquiries, concerns, and requests across multiple communication channels (e.g., phone, email, chat).
- Resolve customer complaints and issues promptly to ensure maximum satisfaction.
Analyse customer problems and collaborate with the technical team to diagnose and resolve issues.- Develop and implement effective solutions to meet customers technical and service requirements.
Develop comprehensive training materials to educate both customers and team members.
- Guide customers through the implementation process, ensuring a seamless transition to our platforms.
Maintain and update customer support documentation to empower customers to resolve issues independently.- Collaborate with cross-functional teams to ensure timely resolution of customer issues.
Quick thinker and creative problem-solver.- Able to communicate in English and Bahasa Melayu.
Fresh graduate who are interested are also encouraged to apply Full Training Provided
- Excellent communication skills, capable of conveying information clearly and courteously to customers.
Strong problem-solving and decision-making abilities, with the capacity to address diverse customer issues promptly.- Experience in the IT software development industry is preferred
At least a Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology or equivalent
Job Type: Full-time
Pay: From RM2,
- 00 per month
Benefits: - Opportunities for promotion
Professional development
Schedule:
Education:- Diploma/Advanced Diploma (Preferred)
Experience:- IT-related: 1 year (Required)
Language:
English (Required)
