Customer Service Executive International Banking

Industry: Banking

• Department: Credit Services

• Location: Menara IQ TRX

• Responsibilities:

Engage with Customers: Manage inbound calls, providing exceptional service and addressing customer inquiries related to credit cards and banking.

• Resolve Issues Efficiently: Demonstrate the ability to deliver First Call Resolution, ensuring customer satisfaction from the first interaction.

Adapt and Innovate: Embrace technological advancements and innovative solutions to enhance service delivery and connect with customers more effectively.

Support Continuous Improvement: Contribute to a culture of improvement by adapting to changes that make work processes smarter and more sustainable.Flexibility in Tasks: Be ready to take on any ad-hoc tasks as needed, showing flexibility and commitment to team success.

• Requirements:

Education: Minimum SPM, Diploma or Degree in a relevant field

• Experience: Minimum 1-2 years of relevant experience (Fresh graduates are encouraged to apply)

Skills: Strong communication abilities, self-motivated, and proficient in computer usage, particularly Excel

• Language:

Proficiency in Mandarin is required Personality: Pleasant, friendly, and customer-oriented with excellent interpersonal skills

• Availability: Able to start work immediately

• OPEN TO MALAYSIAN ONLY*

Job Types: Full-time, Permanent, Fresh graduate

Pay: Up to RM3,

• 00 per month