Role: Customer Service Executive (Mandarin)
Project: E-Hailing & Deliveries Service (Taiwan & Hong Kong Market)
Location: Johor Bahru
Salary: Max RM 4,000 all inclusive + Accommodation Allowance
(3,000 Basic+ 300 night shift allowance + 300 6 day shifts + 400 KPI)
Joining bonus of RM 5,000 for September
- (with 2 times of instalment payout)
Language: Traditional Mandarin & English
Joining Date: ASAP (September)
Headcounts: 20
Working Hours: Rotational Shifts - 24*7
Education: SPM & above
Freshers are also welcome, CS background is an added advantage. (Training provided)
Responsibilities and Accountabilities:
-Handling all inbound calls, live chat and email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
-Exceeding customer expectation in terms of customer service & accurate information.
-Working in a team to achieve the required KPI elements and SLA.
-Proficient in computer typing skills
-Ability to handle multiple tasks in a fast-paced environment.
-Good computer literacy
Annual Leave - 12 Days
Medical Leave - 14 Days
Additional leave details will be provided during the onboarding process
Shuttle Services Provided
- Tampoi, Skudai, Taman U, Bukit Indah, Gelang Patah, City Square, Larkin, Mutiara Rini
Job Type: Full-time
Pay: RM3,000.00 - RM4,000.00 per month
Benefits: - Additional leave
Schedule:
Supplemental Pay:
Ability to commute/relocate:
- Johor Bahru: Reliably commute or planning to relocate before starting work (Preferred)
Language:
- Mandarin, English (Required)
Expected Start Date: 08/26/2024
