Responsibilities:
- Deliver fair outcomes to our customers and ensure the quality of service is maintained.
- Actively share customer feedback with internal departments to enhance the customer experience.
- Respond promptly to feedback received through social media channels.
- Collaborate with internal teams to ensure comprehensive pre- and post-service for all products.
- Primarily handle upgrade services, complex issues, and customer complaints, providing swift resolutions, proficient service, and maintaining strong customer relationships.
Qualifications:
- Bachelor's degree or above.
- We are seeking candidates proficient in MANDARIN to effectively communicate with Mandarin-speaking clients.
- Good at English expression and have 2-3 years of customer service experience (preferably).
- Candidates with 1-2 years of experience in escalation team within theblockchain industry/financial serviceswill be given priority.
- Experience in VIP or Escalation Team customer service is highly desirable.
- Individual with significant trading experience is welcomed.
Benefits:
- Competitive pay package (base salary + transportation allowance + meal allowance + night shift allowances + generous KPI bonus + annual bonus).
- Excellent growth and advancement opportunities: we offer you support, skill development, coaching opportunities, and training programs to help you succeed.
- Employee engagement, recognition, and appreciation programs.
- Annual Leave, Sick Leave, Hospitalization Leave, Birthday Leave, Maternity Leave, Paternity Leave, and a variety of other benefits are available.
- Comprehensive insurance coverage.
- Festival gifts, birthday vouchers, etc.
- Team Building.
Customer Service Officer (CSO)
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