Job Description- Ensure operational activities are completely executed
Attending enquiries from calls and emails.- Provide excellent customer service in order to build and maintain strong relationship with customers
Ensure customer complaints are handled and resolved accurately and quickly
- Conduct preventative maintenance checks and audits regularly
Keep manager advised of any operational / process weaknesses and non-compliance with controls in Card Operations- Handle and resolve customer and merchant's enquiry & complaint via call & email
Handle ad-hoc assignments or tasks assigned by supervisor
Call Centre related experienced is an advantage
- Required Competencies & Skills
Possess a diploma or bachelor's degree in finance, business administration or equivalent
Experience in Banking/Financial/Payment Ecosystem is preferable- Certification related to the role will be an advantage
Good attendance and punctuality
- Fluency in writing and speaking in English
Basic knowledge of end-to-end life cycle of card transaction & authorization flow- Fluency in writing and speaking in English
Efficient & Problem solving
- Acceptance of Fresh Graduates for the Vacancy
Yes
- Expected Joining Period (month / year)
Immediately
Job Type: Full-time
Pay: RM2,
- 00 - RM3,500.00 per month
Benefits: - Cell phone reimbursement
Free parking Maternity leave
- Opportunities for promotion
Parental leave
Application Question(s):- Candidate able to work on shift rotation (24/7).
Experience:
Customer Service Executive: 1 year (Preferred)
