Customer Service Executive

As a Customer Service Executive at EQUILOGICS, you will be an integral part of our dynamic team, handling all inbound and outbound contacts through chats, emails, and calls.

• Key Responsibilities:

Provide accurate information to resolve customer issues through various communication channels (chats, emails, and calls).

• Provide accurate information to resolve issues that arise.

Execute timely reports and analysis on Contact Center (CC) Operations.

• Adhere to Quality Assurance standards.

Follow the duty roster set by the Supervisor.

• Attend regular customer service training, telephone etiquettes, and briefings.

Assist in the preparation of other processes as assigned by the Supervisor.

• Requirements:

Passionate about growing a career in Customer Service.

• Possess a positive attitude with a willingness and humility to learn.

Proficient in English, both spoken and written. Ability to speak and write Mandarin would be an added advantage.

• Able to work a 24/7 shift (5-day work-week).

Immediate availability is preferred.

• Career Growth Opportunities:

Customer Service Executive > Subject Matter Expert > Team Leader / Quality Assurance > Team Manager.

• Fresh graduates are encouraged to apply! Training will be provided!

Job Type: Full-time

Pay: RM2,

• 00 - RM2,400.00 per month
  
  Benefits:
• Professional development

Schedule:

• Rotational shift

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• When would you be able to start this job if you are hired for this position

Education:

• STM/STPM (Preferred)

Experience:

• Customer Service: 1 year (Preferred)

Language:

• Bahasa (Preferred)

* Mandarin (Preferred)

Application Deadline: 08/20/2024