Interact with customers to provide information in response to inquiries about products & services.
Process customer orders and complete activations in an accurate and timely manner, including verifying customers P.O. against Quotation.
Perform initial checking on customer supplied items for eg. Artwork, film, sample, etc.
Preparing docket to production (Issuing of Job Sheet, Packing Label, Part No Label )
Monitor delivery timeliness & issuance of Delivery Note upon delivery
Feedback and update sales team on customers requirement, production and delivery status whenever necessary.
Assist in administration duties of Sales & Marketing Department.
Ensure all activities are performed in a proper and professional manner according to company standards.
Ensure that all important records are documented as per ISO 9001:2000 requirement.
Perform other job related duties as assigned.
Job Requirements
Diploma or Degree in Business Administration / Marketing.
Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
Possess good telephone etiquette with a smiley voice.
Knowledge in handling basic computer (Microsoft Excel/Word etc).
Good communication and interpersonal skills.
Ability to multi-task, prioritise and manage time effectively
