Responding to customer inquiries and providing information about products, services, and company policies. This includes answering phone calls, emails, and live chats promptly and professionally.
Assisting customers with resolving problems, complaints, or conflicts they may have.
Maintaining a thorough understanding of the company's products and services.
Staying up-to-date with product updates, features, pricing, and promotions to effectively address customer queries and concerns.
Assisting customers with placing orders, processing payments, and ensuring accurate and timely order fulfillment.
Establishing rapport with customers and creating a positive customer experience. Listening actively to customer needs, demonstrating empathy, and offering personalized solutions to enhance customer satisfaction and loyalty.
Keeping up-to-date with industry trends, product knowledge, and customer service best practices.
Other ad hoc administrative tasks assigned by superior.
Job Requirements
To succeed in this role, we will need you to have:
Must possess at least Diploma or equivalent.
Required skills: Microsoft Office
Fresh graduates are encouraged to apply
Keen learner with good attitude, independent, responsible, self motivate and able to work independently
Ability to multitasking, priotize workload and delegate task
Candidates from label printing industry will be an advantage.
Able to work with other department
Willing to work in Kepong (nearby Sri Damansara)
Full time position is available
Job Benefits
Attractive Incentive Rewards
Opportunities for growth and advancement
Young and diverse working culture! Work alongside fun, encouraging and supportive colleagues from a diverse range of backgrounds
