CUSTOMER SERVICE EXECUTIVE

The Customer Service in Logistics is responsible for ensuring exceptional service to customers by managing orders, coordinating with logistics teams, resolving inquiries, and maintaining accurate records. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

• Key Responsibilities:

Customer Interaction:

• Respond to customer inquiries via phone, email, and chat promptly and professionally.

Provide accurate information about services, order status, and delivery schedules.

• Handle customer complaints and issues with a focus on resolution and customer satisfaction.

Order Management:

• Process customer orders accurately and efficiently.

Coordinate with the logistics team to ensure timely delivery of goods.

• Monitor order status and update customers on any changes or delays.

Logistics Coordination:

• Work closely with the logistics team to plan and execute deliveries.

Track shipments and ensure proper documentation.

• Communicate any changes in delivery schedules to customers promptly.

Record Keeping:

• Maintain accurate records of customer interactions, orders, and complaints.

Prepare and distribute regular reports on customer service metrics and performance.

Problem Resolution: Identify and troubleshoot issues related to orders, deliveries, and customer complaints.

• Coordinate with relevant departments to resolve issues quickly and efficiently.

Customer Relationship Management:

• Build and maintain strong relationships with key customers.

Identify opportunities to improve customer satisfaction and retention.

• Continuous Improvement:

Participate in training and development programs to enhance skills and knowledge.

• Suggest improvements to customer service processes and logistics operations.

• Qualifications:

Education:

• High school diploma or equivalent required; Bachelors degree in Business, Logistics, or related field preferred.

Experience:

• Previous experience in customer service, preferably in logistics or supply chain management.

Skills:

• Excellent verbal and written communication skills.

Strong problem-solving and analytical skills.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Familiarity with logistics software and customer relationship management (CRM) systems.

Attributes: Strong organizational and multitasking abilities.

• Detail-oriented with a focus on accuracy.

Ability to work under pressure and meet deadlines.

• Positive attitude and a team player.

• Working Conditions:

Primarily office-based with occasional travel to warehouses or customer locations.

• May require extended hours during peak times or to resolve urgent customer issues.

• Performance Metrics:

Customer satisfaction scores.

• Response and resolution time for customer inquiries and complaints.

Accuracy and timeliness of order processing.

• Coordination and communication efficiency with the logistics team.

Job Types: Full-time, Permanent

Pay: RM2,

• 00 - RM2,600.00 per month
  
  Benefits:
• Additional leave

Health insurance

• Maternity leave

Opportunities for promotion

• Professional development

Schedule:

• Monday to Friday

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Glenmarie Industrial Park: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Expected Start Date: 07/15/2024