Join us and be a Pos Malaysia Wira!
At Pos Malaysia, we are passionate about building trust to connect lives and businesses for a better tomorrow. As we transform this incredible 200 year old business we are looking for highly motivated, engaged, passionate and driven individuals to join our team someone who is up for the transformation challenge and excited by the significant opportunity it represents.
Job Responsibilities
Own It :
- Record transactions in respective system provided by Pos Malaysia
Build Trust
- Engage with internal counterparts in solving issues
One Team
- Working collaboratively with the team to solve customer issues within the timeline
Move Fast
- Adapt, simplify and act quickly
Delight Customers
- Provide solution and follow up until customer's issue is resolved
- Manage customer interactions via multiple channel such as call, chat, email and social media
Job Requirements
- Possess at least STPM/Diploma in any field or at least 3 years of working experience in contact center or customer service industry.
- Possess good communication and writing skills (English & Malay language).
- Proficient in using Microsoft Office product suite; MS Excel, MS PowerPoint and MS Word.
- Familiar with contact center environment is an advantage.
- Excellent interpersonal skills with the ability to develop and maintain effective relationships.
- Able to work on shift basis, over time and public holiday.
- Able to commute independently to Pos Malaysia designated work location.
Additional Information
- First year employment is based on 1 year contract basis.
- Subsequent year employment will be offered based on performance review.
This is a super exciting time to be joining Pos Malaysia. Your contributions will help us to write the next chapter in our history
