Brief Description- To liaise with stakeholders within the company as well as external parties such as courier & transporters to address any inquiries & complaints on storage, fulfilment & last mile delivery related activities.
- Key Accountabilities/Duties
- To handle all incoming calls from clients/customers/ inquiries and transfer calls to internal departments.
To reply assigned tickets on timely manner.
- Escalate to tickets to operations team and revert to client/customer accordingly.
To process all assigned return parcels.- To coordinate initial on-boarding of new clients.
To compile and coordinate Home Direct return parcels.
- To manage day-to-day activity for dispatch drivers route.
To generate Customer Returns and Failed Deliveries reports on daily basis.- To compile monthly reports on Failed Deliveries reports.
To manage and coordinate self-pick up deliveries for clients.
- Prepare international deliveries.
Filing for delivery orders and invoices.- Provide back-up support for team during their absence.
Provide support to CRT head as and when needed.
- Contributes to team effort by accomplishing related results as needed.
- Diploma / Bachelor in Communication, Marketing, Sales etc.
1 year of working experience in Customer Service / Warehouse Environment / Marketing / Sales
- Ability to work independently.
Possess customer service background. Good verbal and written communication skills.
Flexible to cope with different work pressure. Reliable.
- Good customer service skills
Job Type: Full-time
Pay: RM2,
- 00 - RM2,800.00 per month
Benefits: - Health insurance
Opportunities for promotion Work from home
Schedule:
Ability to commute/relocate:
- Puchong: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:
- Customer support: 2 years (Preferred)
Language:
* Bahasa Melayu (Preferred)
