Job Overview:As a Customer Service Coordinator at Laboo Landscapes, you will be the primary point of contact for our clients, responsible for managing inquiries, providing exceptional customer service, and ensuring smooth handling of documentation related to landscaping and nursery services. You will play a crucial role in maintaining high levels of client satisfaction and supporting the operational efficiency of our company.
Client Communication:
o Serve as the first point of contact for clients, addressing inquiries via phone, email, social media and in-person interactions.
o Provide accurate information about our landscaping and nursery services, pricing, and policies.
o Handle client complaints and issues professionally, ensuring timely and effective resolution.
Inquiry Management:
o Track and manage incoming service requests, quotes, and project inquiries.
o Coordinate with field staff and other departments to gather necessary information for client requests.
o Schedule appointments, consultations, and follow-up visits as needed.
Documentation and Reporting:
o Maintain detailed records of client interactions, service requests, and project statuses.
o Prepare and manage documentation related to service agreements, contracts, and project details.
o Generate and review reports on client interactions and service requests for management review.
Administrative Support:
o Assist with the preparation of client proposals and quotes, ensuring accuracy and clarity.
o Liaise with sales person to further process.
o Update and maintain client databases.
Coordination and Collaboration:
o Work closely with landscaping teams, nursery staff, and other departments to ensure seamless service delivery.
o Assist in coordinating special events, promotions, or marketing efforts related to client engagement.
o Provide feedback to improve service processes and client satisfaction.
Education:o High school diploma or equivalent required; in Business Administration, Customer Service, or related field preferred.
Experience:o Minimum of 1 years of experience in a customer service or administrative role, in any other industry.
Skills:o Excellent communication and interpersonal skills.
o Strong organizational abilities with attention to detail.
o Proficiency in Microsoft Office Suite (Word, Excel, Outlook) .
o Ability to handle multiple tasks and prioritize effectively.
o Problem-solving skills with a customer-centric approach.
Attributes:o Friendly and professional.
o Ability to work independently and as part of a team.
o Adaptable and capable of managing a dynamic workload.
Office-based with occasional field visits.
Standard working hour.
Job Type: Full-time
Pay: RM1,
- 00 - RM1,800.00 per month
