Duties and Responsibilities:
- Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution- Information and analyzing customer needs
Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming Calls / Chats
Identify and assess customers needs to achieve satisfaction- Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Follow communication procedures, guidelines and policies- Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
- Greet customers warmly and ascertain problem or reason for calling
Act as the company gatekeeper- Suggest solutions when a product malfunction
Attempt to persuade customer to reconsider cancellation
- Inform customer of deals and promotions
Sell products and services- Work with customer service manager to ensure proper customer service is being delivered
Close out or open call records
- Compile reports on overall customer satisfaction
Read from scripts- Handle changes in policies or renewals
Resolve customer complaints via phone, email, mail or social media
Job Type: Full-time
Pay: RM2,
- 00 per month
Benefits: - Health insurance
Schedule:
* Rotational shift
