Customer Service (Cantonese Voice and Non-Voice)

Job Title: Customer Service Representative (Cantonese Voice and Non-Voice)

• Joining Date:

1st July

• Language Proficiency:

Fluent in Cantonese (spoken)

• Proficient in English (verbal, read, write)

Ability to write in Traditional Chinese

• Responsibilities:

Manage customer queries via social media and email

• Become a product expert to assist customers with the best solutions

Deliver high-end customer service to clients

• Actively engage on social media to understand customer concerns

• Requirements:

Basic understanding of PC & mobile device troubleshooting

• Experience in email and social media support

1 to 2 years of customer service experience, with 1 year in tech support preferred

• Willingness to work shifts from 9 am to 9 pm, including weekends

5 working days, 2 days off (40 hours per week)

• 100% onsite work in Bangsar South, Kuala Lumpur (no hybrid mode)

Local Malaysian candidates only

• Education:

Diploma or Graduation degree

• Open to fresh graduates

Open to SPM candidates with work experience

• Salary:

RM4600

• Language Assessment TEST:

Native written assessment (Word document provided after resume screening)

Job Type: Full-time

Pay: RM4,

• 00 per month
  
  Schedule:
• Monday to Friday

Ability to commute/relocate:

• Bangsar South: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• All questions are required to proceed. Do you agree to answer all of them

Do you have the ability to write in Traditional Chinese

• Are you proficient in English (Read, Write, Speak)

Education:

• STM/STPM (Required)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Cantonese (Required)

English (Required)

Location:

• Bangsar South (Required)

Application Deadline: 07/10/2024