Job Description:As a Customer Service Representative in our call center, you will be the voice of our company, handling inbound and outbound calls with professionalism and care. Your primary goal will be to assist customers with their inquiries, resolve issues, and provide solutions that exceed their expectations. Youll be working in a fast-paced environment where your communication skills and problem-solving abilities will make a significant impact.
Handle inbound and outbound calls efficiently and professionally, addressing customer inquiries, concerns, and issues.
- Provide accurate information about our products, services, and policies.
Resolve customer complaints and issues promptly, striving to exceed their expectations.- Document all customer interactions and transactions in the call center system.
Collaborate with team members and supervisors to improve service quality and address recurring issues.
- Maintain up-to-date knowledge of company products, services, and procedures.
Meet or exceed performance metrics, including call handling time, resolution time, and customer satisfaction.
Proven experience in a customer service role, preferably in a call center environment.- Exceptional communication skills, both verbal and written, with a friendly and professional demeanor.
Strong problem-solving abilities and a proactive approach to resolving customer issues.
- Ability to multitask and manage high call volumes effectively.
Proficiency with call center software and CRM systems.- Flexibility to work various shifts, including evenings and weekends, as required.
- Preferred Qualifications:
Previous experience in a high-volume call center setting.- Familiarity with customer service best practices and call center metrics.
Bilingual skills are a plus.
Competitive salary and benefits package.
- Comprehensive training program to ensure your success.
Opportunities for career advancement and professional development.- A supportive and collaborative work environment.
Flexible scheduling options, including remote work possibilities.
Job Types: Permanent, Fresh graduate
Pay: RM1,
- 00 - RM2,100.00 per month
