Job Responsibilities:
- Attend customer queries and complaints timely through calls, emails, WhatsApp.
Investigate and resolve customer issues, striving to achieve first-contact resolution whenever possible.- Act as liaison person with customers and business partners.
Manned and follow up on the product installation process and progress.
- Collaborate with relevant departments to resolve problems and ensure timely solutions.
Maintain accurate and organized installer records, interaction logs, and documentation.- Input and update the installers information in the system.
Collect and document customer feedback, suggestions, and complaints to help improve products and services.
- Contribute to the development and enhancement of customer service policies and procedures.
Adhere to company standards, guidelines, and best practices in customer service.
Excellent communication and interpersonal skills.- Patience and the ability to handle challenging situations with professionalism.
Problem-solving skills and a proactive approach to addressing customer needs.
- Familiarity with customer service software and systems.
Adaptability to evolving processes and procedures.
For those who have what it takes, please apply online or send in your profile to:
For more job opportunities, please visit:
www.brightprospect.com.my/Job_Listing.php
- OUR SERVICE FOR JOB SEEKER IS FREE!
Job Type: Full-time
Pay: RM2,
- 00 - RM3,000.00 per month
Schedule: - Day shift
Fixed shift
Monday to Friday
