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Bigseller Technology (Malaysia) Sdn. Bhd.

Customer Service

Bigseller Technology (Malaysia) Sdn. Bhd.
Early Applicant
  • 4 months ago
  • Be among the first 50 applicants
Exp: 0-2 Years
Malaysia, Kuala Lumpur
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Job Description

Job Responsibility

  • 1. **Online Customer Support**: - Provide quick and accurate system and business consultation services to customers using online tools.
  • 2. **After-sales Support**: - Handle after-sales customer service, assist with implementation responses, and address user inquiries.
  • 3. **Feedback Collection**: - Collect user feedback to improve service and product offerings.
  • 4. **Issue Classification and Documentation**: - Categorize user issues, create common Q&A documents, and continuously improve them.
  • 5. **Ad-hoc Tasks**: - Complete ad-hoc tasks assigned by superiors.

Job Requirements

  • 1. **Customer Service Awareness**: - Strong customer service awareness with the ability to solve problems from the user's perspective.
  • 2. **Flexibility and Communication**: - Compliant with arrangements, good at communication and coordination, and able to work under pressure.
  • 3. **Diligence and Team Spirit**: - Hardworking, dedicated, responsible, and a team player.
  • 4. **Basic Computer Skills**: - Proficiency in basic computer operations.
  • 5. **Preferred Qualifications**: - Experience in e-commerce customer service and proficiency in mandarin are preferred.

Job Benefits

  • Allowance Provided
  • 5 Working Days
  • Performance Incentive
  • Medical Claim

More Info

Industry:Other

Function:customer service

Job Type:Permanent Job

Skills Required

Mandarin
Documentation
Basic Computer Skills
Flexibility
Team Spirit
communication

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Date Posted: 11/07/2024

Job ID: 84108761

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