Job Title: Customer Service Representative (Banking) - Bahasa + EnglishKey Responsibilities:- Customer Support: Handle inquiries and provide solutions to customers via phone, email, and chat in both Bahasa and English.
Issue Resolution:
Resolve banking-related issues, including transactions, account management, and product inquiries.Data Entry:
Accurately record customer interactions and maintain up-to-date records in the customer service database.Compliance: Adhere to banking regulations, company policies, and data protection laws while handling sensitive customer information.
- Cross-selling: Identify opportunities to recommend banking products and services based on customer needs.
Language Proficiency: Fluent in both Bahasa (Indonesian or Malaysian) and English, with excellent communication skills in both languages.
- Banking Experience: Previous experience in a banking or financial services environment is preferred.
Customer Service Skills:
Strong problem-solving skills, with a focus on providing excellent customer service.Technical Skills:
Proficiency in using customer service software, CRM systems, and basic banking software.Education: Minimum of a High School diploma; a degree in Finance, Business, or related fields is a plus.
- Soft Skills: Empathy, patience, and the ability to work under pressure.
Experience working in a bilingual customer service role, preferably within the banking industry.
- Familiarity with banking products, services, and regulations in the respective country.
This role may involve shift work, including evenings and weekends, depending on the banking hours and customer service demand.
Job Type: Full-time
Pay: RM3,
- 00 - RM3,500.00 per month
Education: - STM/STPM (Preferred)
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
* Bahasa (Preferred)
