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Vitop Malaysia Sdn Bhd

Customer Service Associate

Vitop Malaysia Sdn Bhd
Early Applicant
  • a month ago
  • Be among the first 50 applicants
Exp: 1-3 Years
Malaysia, Kuala Lumpur
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Job Description

Job Responsibility

Key Responsibilities

Client Management:

  • Serve as the primary point of contact for clients, promptly addressing inquiries and resolving service-related issues.
  • Develop and maintain strong relationships with clients to understand their needs and expectations.

Scheduling And Coordination

  • Schedule and coordinate services, ensuring timely and efficient delivery.
  • Communicate service schedules and updates to clients and inter-related departments
  • Monitor service delivery to ensure adherence to schedules and quality standards.

Service Provider Management

  • Coordinate with Inter-related departments to ensure they have the necessary information and resources to perform their duties.
  • Address any issues or concerns service providers raise and work towards timely resolutions.

Quality Assurance

  • Monitor service delivery to ensure high standards of quality and customer satisfaction.
  • Collect feedback from clients and service providers to identify areas for improvement.
  • Implement and follow up on quality improvement initiatives.

Administrative Duties

  • Maintain accurate records of service delivery, client interactions, and feedback.
  • Prepare and submit reports on service activities, performance metrics, and client satisfaction.
  • Assist with the development and implementation of service policies and procedures.

Problem Solving

  • Identify and address any issues or conflicts that arise during service delivery.
  • Proactively seek solutions to improve service efficiency and effectiveness.

Qualifications

Job Requirements

  • Education:
    • Bachelors degree in Business Administration, Management, or a related field preferred.
  • Experience:
    • Minimum of 1 year of experience in a customer service, coordination, or similar role.
  • Skills:
    • Excellent communication and interpersonal skills.
    • Strong organizational and time-management skills.
    • Ability to multitask and prioritize tasks effectively.
    • Proficiency in using scheduling and CRM software.
    • Problem-solving and conflict-resolution abilities.
  • Attributes:
    • Detail-oriented and proactive.
    • Customer-focused with a commitment to delivering high-quality service.
    • Ability to work independently and as part of a team
Benefits

Job Benefits

  • EPF/SOCSO/EIS/Medical/Vision/Healthy award/Insurance
  • Yearly Performance Bonus
  • Annual Salary Increment

More Info

Industry:Other

Function:Business Support and Management

Job Type:Permanent Job

Skills Required

Organizational
Scheduling
communication
Interpersonal
CRM
Problem-solving

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Date Posted: 24/10/2024

Job ID: 97825017

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About Company

Vitop Malaysia Sdn Bhd
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