Responsibilities:- Address customer inquiries promptly and professionally via various channels such as phone, email, and chat messages.
Manage and maintain Service Level Agreements on response rate and time, productivity and Quality Matrices (CSAT/resolution time).- Resolve service issues by understanding complaints, providing optimal solutions, and ensuring follow-up until resolution is achieved.
Maintain a professional and positive attitude to provide the best experience for the customers.
- Demonstrate attention to detail and the ability to maintain detailed records of customer interactions.
Collect and analyze customer feedback and identify area of improvement.- Participate in continuous improvement initiatives.
Candidates must possess at least a Diploma, Advanced/Degree, any field.Fresh graduates are also encouraged to apply.
1 - 2 years experience in Customer Service will be an added advantage
. - Strong multi-tasking and organizational skills.
Proficient in Microsoft Office, particularly in Excel.- Effective communication skills in both spoken and written English and Malay; Proficiency in Mandarin is advantageous.
Able to manage high volumes of customer interactions while remaining composed under pressure.
- Eager to learn and grow with the company.
Willing to work at Q Sentral, Kuala Lumpur.- Can start working immediately will be highly considered.
6 days work per week.
- Shift rotation required (Morning & Night).
Provide Shift Allowances & Attendance Allowance.
Working Hours: - 00 am to 6.30 pm/ 2.30 pm to 10.00 pm
Job Types: Full-time, Contract
Contract length: 6 - 12 months
Pay: RM2,500.00 - RM3,000.00 per month
Benefits: - Health insurance
Opportunities for promotion
Schedule:
Rotational shiftSupplemental Pay: Performance bonus
Education:
Experience:
- Customer service: 1 year (Preferred)
Language:
Malay (Required)
Mandarin (Preferred)
