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Allstaff sdn bhd

Customer Service Associate

Early Applicant
  • a month ago
  • Be among the first 50 applicants

Job Description

Requirements

- Diploma/ Degree in any field

Job Description

- Provide customer service and own activities related to quote to cash process which include agreement quote generation, agreement activation/renewal and billing.

- Analyse and respond to customer's request for quotation in a timely and accurate fashion, comply fully to Keysight policies and procedures, also export licensing rules.

- Process PO and change order requests - perform order acceptance, activate and administer agreement according to policy and standards .

- Send customer order acknowledgements and updates .

- Trigger accurate customer billings timely per contract terms and in accordance with defined policy including e-invoicing and portal.

- Interact with Field, Business, Legal, Tax, Collections and Revenue team to review and accept agreement with negotiated terms and conditions.

- Responsible for maintaining completeness and integrity of agreement data in system to ensure correct entitlement, quota assignment and revenue recognition.

- File related quote and order documentation adhering to document retention guidelines.

- Consult with internal resources as needed to effectively support customer inquiries. Proactively resolve customer issues/ internal escalations.

- Consistent delivery of quality services within Service Level Agreement with the upmost integrity is expected.

Job Type: Contract
Contract length: 12 months

Pay: RM3,
  • 00 - RM5,000.00 per month

    Benefits:
  • Health insurance
Schedule:
  • Monday to Friday


Education:
  • STM/STPM (Preferred)

Experience:
  • Customer Care Specialist: 1 year (Preferred)

Language:
  • Mandarin (Required)
* english (Required)

More Info

Industry:Other

Function:customer service

Job Type:Permanent Job

Skills Required

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Date Posted: 26/10/2024

Job ID: 98179629

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