Responsibilities:- Handle customer, Transporter, Operation inquiries and provide appropriate solutions promptly and professionally
Maintain a high level of customer satisfaction through excellent service.- Document and update customer interaction records
Monitor truck shipments to guarantee on-time deliveries and compliance with customer specifications.
- Resolve client concerns, and give guidance, and necessary information.
Deliver great customer care to customers and transporters in order to assist them overcome challenges and generate lucrative deals and mutual satisfaction.- To monitor deliveries according to the given channels/transporters. Any potential delays of arrival to notify ULM and request for an extension to safeguard KPI. Ensure all deliveries are completed for the day and capture redelivery if any to capture in billing.
To attend delivery, rejection, or any calls pertaining to delivery issues from the customers and transporter.
- Email transporter on debit and responsible of timely completion of debits under care.
Regularly update RMA file with the most recent rejection details on a daily basis.- To update daily & Monthly stock out report, trade in report & On time delivery
Any other additional job given by Superior.
Strong interpersonal and communication skills
- Ability to handle difficult situations with professionalism and empathy
Excellent problem-solving skills
Job Types: Full-time, Part-time, Contract
Contract length: 12 months
Pay: RM1,- 00 - RM2,300.00 per month
Schedule: - Day shift
Monday to Friday
Supplemental Pay:
Overtime pay
Ability to commute/relocate:- Shah Alam: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:- Customer Care Specialist: 1 year (Preferred)
Language: Bahasa (Preferred)
