Responsibilities:- Assist on incoming calls / email / CRM system enquiries.
- Help in arranging request the spare parts for installation, service or repairing.
- Arrange schedule for installation and service for site technician / installer.
- Help indoor technician to prepare document on service set repair and contact customer accordingly.
- Help maintaining the cleanliness at counter area, showroom area and service area.
- General documentation sales order, filing, service report book.
- Email / issue sales order to Finance Department and follow up for delivery order / invoice issuance.
- Update service schedule timetable timely.
- Assist on warranty registration, renewal for servicing, update new leads in system.
- Assist on courier documents to customers.
- Assist and manage the day-to-day receptionist work.
- Assist in indoor plant maintenance arrangement.
- Extract and compile files, prepare quotation for HVLS and ventilation service.
- Any other duties assigned by the management from time to time.
- Requirements:
Required skills: Computer literature, good communication skills-English and interpersonal skills.
Experience in customer service roles (1-2 years) is desirable but not essential, fresh graduates are also encouraged to apply- Experience in MS Office 365 / Zendesk / Hubspot would be added advantage.
Office is based in Budiman Business Park, Bandar Sungai Long.Job Type: Full-time
Pay: RM2,000.00 - RM3,500.00 per month
Benefits:
Health insurance Opportunities for promotion
Schedule:
Application Question(s):
Your current salary is
Education:- Diploma/Advanced Diploma (Preferred)
Experience:- After sales customer service: 1 year (Preferred)
Customer support: 1 year (Preferred)
Language:
* English (Preferred)
