Position Title : Customer Service Assistant
Location : HSS- Jalan Ipoh, Kuala Lumpur (No 546, Batu 3 Jalan Sultan Azlan Shah 51200, Kuala Lumpur. Malaysia.)
Contract : 6 months
Job Description :
-To attend to enquiries from walk in customers and incoming calls in promptly and gentle manner with proper greetings.
-To establish appointments for customers within 3 days and work closely together with Customer Care Centre on the arrangement of appointments.
-To assist in daily booking schedule and to register customers requirements in Work Order (WIP) (assign and allocate service advisors to look into different requirements accordingly).
-To attend to company's WhatsApp Group's customers, request for booking, update customers details and breakdown cases.
-To blast SMS reminder to customers at least 1 day prior to their appointments.
-To arrange grab service for customer mobility.
Job Requirement
-Candidate must possess at least Upper Secondary / Diploma or an equivalent's qualification.
-At least 1 year of working experience in the related field is required.
=Good interpersonal and communication skills at all levels.
-Excellent verbal and writing skills in English and Bahasa Malaysia.
Job Type: Contract
Contract length: 6 months
Pay: RM2,
- 00 - RM2,900.00 per month
Schedule: - Day shift
Education:
Experience:
- Customer service: 1 year (Required)
Language:
* Bahasa (Required)
