Customer Service Assistant / Customer Service Executive

Early Applicant

Exp: 2-4 Years

Job Description

Job Responsibility

Responsibility

Provide friendly and efficient service to our clients.
Be a first point of contact to handle and resolve customer enquiries and feedbacks.
Respond professionally to inbound phone calls, including urgent situations.
Identify and escalate issues appropriately.
Compose thoughtful and accurate messages or customize prepared
Responses to customer emails and calls timely.
Gather and update information and troubleshoot problems using available resources efficiently.
Proactively and independently work to meet targets and goals.
Any adhoc as and when required.

This work is based on Office

Requirements

Job Requirements

Minimum Diploma or Degree in Business or as equivalent
Minimum 2 years of Customer Service of working experience, experience in the industry of Home Products and Electrical Appliances is advantage.
Good oral and written skills in Chinese , English and Bahasa Malaysia
Candidate with good phone etiquette will be added advantage.
Mature, discipline and able to follow SOP and Leader's instructions.
Required skill(s): MS Excel, MS Office, MS PowerPoint, and MS Word.
Demonstrate strengths in interpersonal, team player and organizational skills.

Job Benefits

Commission Pay

Annual Leave

Medical Leave