Responding to customer queries in a timely and accurate way, via phone, email or chat- Identifying customer needs and help
Maintaining records of customer interactions and transactions with accuracy
- Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints and reach out to provide assistance- Follow up with customers to ensure their technical issues are resolved
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
Monitor customers payments- Assists to prepare Quotation
Assists to prepare invoice
- Abilities to work on Saturday or PH (with addition pay)
Requirements and skills
- Willing to learn and positive work attitude
work ethic and motivated, hard-working and responsible- Excellent communication and problem-solving skills
Multi-tasking abilities
- Patience when handling tough cases
Track record of over-achieving quota- Strong phone contact handling skills and active listening
Ability to multi-task, prioritize, and manage time effectively
Job Types: Full-time, Fresh graduate
Pay: RM3,
- 00 - RM4,000.00 per month
Benefits: - Cell phone reimbursement
Opportunities for promotion
Schedule: On call
Application Question(s):
- 1) are you able to work under pressure / multitasking
2) reason of leaving current/last employment
3) long working hour / over time / may not able to knockoff on time / ability to support after working hour or rest day
Language:
* Mandarin (Preferred)
