Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
To provide customer service support to all customers and endeavor to deliver excellent service and make every encounter with a delightful one for our customers.
Job Descriptions:
Handle all outbound tasks via phone with utmost professionalism and ensure high quality customer service is provided at all times.
Update our internal CS Systems with customer information & customer enquiries.
Provide complete and accurate responses to customers make reference to our internal information portal (which contains detailed information on our products & services) for additional information if required.
Adhere to work schedule as planned.
Use call center technologies, and ensure that all actions taken to handle customers enquiries, problems and complaints are in compliance with the Companys Standard Operating Procedures and Policies, and to escalate any exceptions to the relevant departments for further advice.
Keep yourself abreast with all the latest information on the companys product, services, marketing plans, procedures, and of any changes in policies and standard procedures, so as to ensure that this related information is being communicated to our customers with accuracy, and in a consistent manner.
Feedback / escalate any urgent / critical issues or problems to management on a timely basis.
Maintain confidentiality of the organizations customers and data.
Maximize opportunities to up-sell or cross-sell company products and services.
Ensure individual/team KPIs are met/achieved consistently.
Attend all required and necessary meetings and training sessions arranged by the department/company as and when required.Requirements:
Minimum SPM (min pass in Math, BM, Eng) +1 year accumulated fulltime working experience in CS, Sales, Marketing
Fresh Diploma holders / Fresh grads will also be considered.
Good communication skills
Ability to listen, understand questions and provide relevant response
Ability to articulate / express oneself clearly to get the message across
Speech is clear and has a good tone of voice
Language proficiency in English, BM, and Mandarin is an added advantage
Correct choice of words, i.e. no mixing of languages
Typing skills 25wpm
Basic mathematical computation skills
Fast learner, able to grasp knowledge on telecommunications services quickly.
Familiar with PC usage & knows how to navigate around websites/portals.
Customer Focused
Has good measure of confidence level
Good telephone etiquette : polite, uses proper salutation
Patient and able to work in a high-stress environment, desk-bound job
Willing to work different shifts (flexi-shift), weekends & public holidays (we do not have fixed shifts)
Willing to work at odd hours if needed
Submit a job application
By applying to the job, you acknowledge that you have read, understood and agreed to our Privacy Policy Notice (the Notice) and consent to the collection, use and/or disclosure of your personal data by Ninja Logistics Pte Ltd (the Company) for the purposes set out in the Notice. In the event that your job application or personal data was received from any third party pursuant to the purposes set out in the Notice, you warrant that such third party has been duly authorised by you to disclose your personal data to us for the purposes set out in the the Notice.
