Role: Customer Service Executive (Mandarin)
Project: E-Hailing & Deliveries Service (Taiwan & Hong Kong Market)
Location: Ara Damansara
Salary: Max RM 4,000 all inclusive + Accommodation Allowance only for JB Location
(3,000 Basic+ 300 night shift allowance + 300 6 day shifts + 400 KPI)
Joining bonus of RM 5,000 for September
- (with 2 times of instalment payout)
Language: Traditional Mandarin & English
Joining Date: ASAP (September)
Headcounts: 20
Working Hours: Rotational Shifts - 247
Education: SPM & above
Freshers are also welcome, CS background is an added advantage. (Training provided)
Responsibilities and Accountabilities:
-Handling all inbound calls, live chat and email pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products
-Exceeding customer expectation in terms of customer service & accurate information.
-Working in a team to achieve the required KPI elements and SLA.
-Proficient in computer typing skills
-Ability to handle multiple tasks in a fast-paced environment.
-Good computer literacy
Annual Leave
Annual Leave - 12 Days
Medical Leave - 14 Days
Additional leave details will be provided during the onboarding process
Shuttle Services Provided
- Tampoi, Skudai, Taman U, Bukit Indah, Gelang Patah, City Square, Larkin, Mutiara Rini
Scheme for Bilingual (Mandarin - English) Speaker E-hailing Project:
- The E-Hailing (TW) project will be available in Ara Damansara & JB.
- The HR screening process will be managed by JB HR, with Venessa, Joshua or Sally.
- The joining bonus of RM5,000 will be offered for those joining intake in September 2024. (With 2 times of installment payout)
- Accommodation is provided based on the location of candidates. Only for JB
Job Types: Full-time, Permanent
Pay: RM4,000.00 per month
Application Question(s): - What nationality are you
Can you speak, read and write Mandarin- The salary is fixed, not negotiable, the total salary is RM4,000, are you okay with it
The joining date is in September 2024, Can you join
- Rotational Shift, are you okay with it
Work onsite, are you okay with it
You will be sent an employment form to fill & Assessment, can you complete it within 24hours
