Customer Service Agent (Mandarin/ Chinese Speaker)

Main Tasks:

Providing assistance to customers, resolving issues effectively, processing orders accurately, maintaining detailed records, collaborating with internal teams, and continuously improving service delivery

• Job Description:

Customer Interaction:

• Respond promptly to customer inquiries via live chat

Handle and resolve customer complaints in a professional and empathetic manner.

• Provide accurate information about products, services, and policies.

Order Processing:

• Assist customers with order placement, tracking, and cancellations.

Process returns and exchanges according to company policies.

• Documentation:

Maintain accurate and detailed records of customer interactions and transactions.

• Document and report recurring issues to the appropriate departments.

Customer Education:

• Educate customers on product features, promotions, and usage.

Provide guidance on self-service options and resources.

• Collecting Negative Feedback and escalate to TL

Discuss and attend to customer inquiries through Shopee or other platforms

• Reach out and follow up with customer on the escalations from Social Media team

Ticketing Platform

• Manages escalations on lost of package

Follow up on the ticket status till it is complete with satisfactory

• Managing

Bad rating on platforms

• Return Refund through System

Return Refund escalations

• Requirement

Previous experience in customer service or a related field is preferred

• Familiar with customer relationship management (CRM) systems is an advantage

Excellent verbal and written communication skills, both in Chinese and English

• Ability to convey information clearly and concisely

Strong problem-solving skills to address customer issues and find effective solutions

• Demonstrated empathy and understanding towards customer needs and concerns

Collaborative mindset and ability to work well within a team environment

• Willingness to support team members and contribute to a positive work culture

Job Type: Full-time

Pay: RM3,

• 00 - RM5,000.00 per month
  
  Benefits:
• Opportunities for promotion

Schedule:

• Afternoon shift

Day shift

• Early shift

Evening shift

• Holidays

Night shift

• On call

Rotational shift

• Weekend jobs

Supplemental Pay:

• Overtime pay

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Preferred)

Bahasa (Preferred)
English (Preferred)