Customer Service Agent

We're seeking for energetic individuals to join our team and embark on a lifelong journey in learning not merely handling customer experience journeys, but how you are an essential part of the journey, and your attitude reflects on how you treat others. Come join us today for a fun-filled journey. Fresh graduates are strongly encouraged to apply!

Your roles include:

• Attend to incoming calls promptly, courteously in a competent and professional manner
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Provide accurate, valid and complete information by using the right methods/tools
• Ability to multi-task systems while providing service and resolving customer issues, upgrades, etc.
• Promptly and methodically respond to customer inquiries to identify and resolve issues with initiative and good judgment.
• Performed a variety of concurrent tasks, handled escalations, time critical issues, maintained time sensitive records and create reports.
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Any other duties assigned by your immediate superior and other managerial levels in the Company

What we require from you:

• Must be a Malaysian citizen and possess at least an SPM qualification
• Able to work on shifts and weekends
• Strong communication and interaction skills
• Able to work independently and as a team player
• Eager to enhance and learn new softskills
• Fluent in Bahasa Malaysia and English. Being able to converse in Mandarin is an added advantage.

What we give in return:

• Fun and exciting working environment; you'll love coming to work every day
• Career enhancement and progression
• Lucrative remuneration package
• EPF, SOCSO, and Medical coverage
• Strategic location (nearby KTM, LRT and Monorail)
• Professional training and development provided