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Asiatech Consulting Inc

Customer service agent

Asiatech Consulting Inc
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  • a day ago
  • Over 50 applicants
Exp: 2-5 Years
Kuala Lumpur

Banking

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Job Description

  • At least 2 years of relevant experience in a Customer Service / Customer Experience function
  • in the Financial Services industry or Digital Natives companies
  • Strong communication skills, both written and verbal, with the ability to convey complex
  • information in a clear and concise manner
  • Excellent problem-solving and decision-making skills to provide accurate and effective solutions to customer inquiries
  • Empathy, patience, and a customer-centric mindset to handle customer complaints and requests
  • Provide timely and accurate responses to customer inquiries, addressing their questions, concerns, and technical issues related to products, services, or policies
  • Troubleshoot and resolve customer issues, escalating complex cases to senior support agents or other teams as necessary, while maintaining ownership of the case until resolution

Bachelors/ Degree

More Info

Role:Customer Service Executive (Voice), Customer Service Executive (Non-voice)

Industry:Banking

Function:Customer Service/Call Centre/BPO

Job Type:Contract Job

Skills Required

Customer service
Troubleshooting

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Date Posted: 27/11/2024

Job ID: 101559607

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About Company

Asiatech Consulting Inc
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Asian Technology Solutions was founded by SAP project managers and leaders who worked in a wide spectrum of industries and at various levels on SAP projects to build core business solutions. We provide SAP experts to lead or support your SAP implementation and consulting needs in key functional and technical roles on several modules and tools of SAP.

ATS is a full service provider of comprehensive, Integrated Information Technology Services and Business Solutions designed to fulfill the needs of local, regional and global companies.

ATS has been formed with a strong focus on offering clients with assured service excellence on their ERP implementation endeavours. We provide superlative, cutting-edge consulting services and guarantee uninterrupted support at each and every stage of a project to ensure optimal benefits that enable you to constantly stay at the top of your business

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