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Agensi Pekerjaan Kawasama (M) Sdn Bhd

Customer Service

Agensi Pekerjaan Kawasama (M) Sdn Bhd
Early Applicant
  • 5 months ago
  • Be among the first 50 applicants
Exp: 1-3 Years
Petaling Jaya, Malaysia, Selangor
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Job Description

Job Responsibility

  • Confer with customers by telephone or in person to provide information about products or services or obtain details of complaints.
  • Check to ensure that appropriate changes were made to resolve customers problems.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Review policy terms to determine whether handling compliance. Maintain and update SOP and record.
  • Enhance and improve current process.
  • Ensuring Customer Service satisfaction with clients
  • Following process and procedure of the Company.

Job Requirements

  • Minimum Diploma or higher.
  • Fluent in English, Bahasa Malaysia and Mandarin.
  • At least 1 year experience related to Customer Service.
  • Preferably with outspoken personality.
  • Presentable outlook and personality.
  • With Customer Service experience is added advantage
  • Computer Literate
  • Willing to work in Shifts with overtime-pay

Job Benifits

  • EPF, SOCSO included
  • Min 14 Days Annual Leave per year
  • We provide medical coverage, You may claim up to the limit of your position
  • Overtime allowance

More Info

Industry:Other

Function:Customer Service

Job Type:Permanent Job

Skills Required

English
Computer Literate
bahasa malaysia
Customer Service
Mandarin

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Date Posted: 29/05/2024

Job ID: 80275463

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