Description / Requirements Title - Customer Service Advisor DOJ - 5th Aug Location - KL Sentral Salary - Upto 4100 MYR plus 500 complexity allowance POSITION SUMMARY: The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.
DUTIES AND RESPONSIBILITIES: Understand customer enquiries and respond via applicable channels: email, chat, and call backs Understand customer enquiries and ensure they are answered or routed through the appropriate support channel Manage customer escalations and ensure that these are answered, tracked, and escalated as required Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes Ensure all SLAs are met accordingly Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied Provide a high level of professionalism and competent customer service Able to communicate effectively with customers in a friendly and polite manner following the processes Able to read, write, and speak fluently and spontaneously in both English and, for Mandarin speakers, in their language
Job Type: Full-time
Pay: RM3,
- 00 - RM4,000.00 per month
Language: - Mandarin (Required)
* Cantonese (Required)
Application Deadline: 08/04/2024
Expected Start Date: 08/05/2024
