Customer Service Advisor

Job Responsibilities:

• Build rapport and long term relationships with Clients while providing excellent customer service standards.

Create shipment booking arrangements

• Entertain customer's enquiries on product & services

Collaborate well with Sales & Operation teams.

• Manage multiple customer contact channels: (Inbound/ outbound calls, Emails, Live Chats, Social Media Platforms , and etc)

Achieve monthly KPI of dates arranged & waiting time.

• Manage and update list of Clients assigned regularly and promptly.

Handle High profile customers.

• To liase with product team to improve operational workflow.

To provide general operational and sales support.

• Job Requirements :

Candidate must possess at least a Diploma, Advanced/Degree, any field.

Fresh graduates are also encouraged to apply.1 - 2 years experience in Customer Service will be an added advantage

• Required skill(s): Call Center background, Customer Service, Coordinating Skill.

Possess excellent verbal and written communication skills in English.

• Result driven and works well with

KPI. Comfortable working with different modes of communication for liaison work (Primarily Phone).

• Willing to work at Kerinchi, Bangsar.

Shift rotation required. (Morning, noon, midnight)

Job Types: Full-time, Contract, Fresh graduate
Contract length: 6 - 12 months

Pay: RM3,

• 00 - RM3,500.00 per month
  
  Benefits:
• Health insurance

Maternity leave

• Opportunities for promotion

Parental leave

• Professional development

Schedule:

• Afternoon shift

Day shift

• Early shift

Evening shift

• Monday to Friday

Night shift

• Rotational shift

Weekend jobs
Supplemental pay types:

• Overtime pay

Performance bonus

Education:

• Bachelor's (Required)

Experience:

• Call Center: 1 year (Preferred)

Language:

* English (Required)