Customer Retention (Contact Centre) - 1 Month Contract

Responsibilities:

• Perform outbound call with customers

Analyzing customer behavior.

• Gathering information about customer complaints.

Developing aggressive retention strategies based on customer feedback.

• Negotiating with customers to retain business/services

Building positive relationships with customers and business associates.

• Requirement:

Excellent customer service skills.

• Strong conflict resolution skills.

Ability to remain calm and professional in stressful situations.

• Advanced communication and interpersonal skills.

Empathy and patience.

• Advanced organizational skills.

• Remuneration:

Salary: RM2150 (Fixed)

• Contract:

1 Month (19 August 2024 - 18 September 2024)

• Working hour:

10:00am to 7:00pm (1 hour break)

• Monday to Friday / Tuesday - Saturday

Off day: Saturday & Sunday / Sunday & Monday

• Working location:

Sunway Pinnacle (Beside Sunway Pyramid)

Job Type: Temporary
Contract length: 1 month

Pay: RM2,

• 00 - RM2,150.00 per month
  
  Schedule:
• Day shift

Monday to Friday

Application Question(s):

• What is your nationality

If hired, the salary is fixed RM2150, are you accepted

• If hired, are you able to join on 19 August - 18 September with full commitment

* The working location at Sunway Pinnacle, are you willing to travel to this location

Language:

• English (Preferred)

Location:

• Sunway (Preferred)

Application Deadline: 08/15/2024
Expected Start Date: 08/19/2024