Responsibilities: -
- Respond to all customer inquiries or complaints through phone calls, messages, WhatsApp, social media (Facebook, Twitter, Instagram), and not limited to products and services only.
Keep records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.- Follow up to ensure that appropriate actions were taken on customers requests.
Follow up on customers to ensure they are satisfied with product/ service received.
- Refer unresolved customer grievances or special requests to designated departments for further investigation.
Responsible to complete all reports related to CRM monthly for Management review.- Maintain good customers relationship in a courteous manner.
Visit outlet(s) for any investigation on customers issues (if needed).
- Keep updated the latest or upcoming event related to business.
Perform duties as required or assigned.
Requirement: -- Candidates must possess at least Diploma, Advanced/ Higher/ Degree.
Candidates who has working experience in customer service is required for this position.
- Required language(s) : Bahasa Malaysia, English, Mandarin.
Good in communication & interpersonal skill- Problem solving and decision making
Good attitude
- Self-motivated & able to work independently.
Able to multitask and uphold confidentially.
Job Types: Full-time, Permanent
Pay: RM2,- 00 - RM2,500.00 per month
Benefits: - Maternity leave
Schedule:Supplemental Pay: Yearly bonus
Application Question(s):
- What is your expected salary
What is your current / last drawn salary- Are you available to join immediately (E.g. Yes, immediately / 1 month notice period)
Education:- Diploma/Advanced Diploma (Preferred)
Experience:- Customer service: 1 year (Preferred)
Language:- Bahasa Malaysia (Scale 1 - 10) (Preferred)
English (Scale 1 - 10) (Preferred)
- Mandarin (Scale 1 - 10) (Preferred)
Willingness to travel:
Expected Start Date: 09/02/2024
