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Infinitepay Sdn Bhd

Customer Relations Coordinator

Infinitepay Sdn Bhd
Early Applicant
  • 5 months ago
  • Be among the first 50 applicants
Exp: 0-2 Years
Penang, Malaysia
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Job Description

Job Responsibility

  • Respond to customer inquiries promptly and professionally through various channels (phone, email, chat).
  • Provide accurate and timely information to customers regarding our products & services.
  • Investigate and resolve customer complaints, concerns, and issues in a timely and effective manner.
  • Collaborate with other departments to ensure prompt resolution of complex problems.
  • Escalate unresolved issues to senior customer service representatives or management as needed.
  • Maintain accurate records of customer interactions, comments, and complaints into call log.
  • Assist in any ad-hoc tasks as and when is assigned by the immediate superior.

Job Requirements

  • Fresh graduates are encouraged to apply.
  • Excellent communication skills, both verbal and written.
  • Strong interpersonal skills and a customer-centric approach.
  • Ability to handle challenging situations with patience and professionalism.
  • Basic computer skills and proficiency in relevant software applications.
  • Able to work as a team.
  • Proficiency in English and Bahasa Malaysia, able to speak Mandarin would be an advantage.

Job Benefits

  • Competitive Monthly Salary
  • Attractive Work Hours: Monday to Friday 9.00am 6.30pm
  • Professional Development Opportunities
  • Generous Paid Time Off: annual leave, sick leave, marriage leave
  • Performance-Based Bonuses
  • Retirement Plans: EPF
  • Employee Recognition: Annual Dinner
  • Modern and Well-Equipped Workspace

More Info

Industry:Other

Function:customer service

Job Type:Permanent Job

Skills Required

Computer Skills
communication
Interpersonal

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Date Posted: 18/06/2024

Job ID: 82095973

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About Company

Infinitepay Sdn Bhd
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