Job Responsibility
A Customer Service Consultant's job scope involves a variety of responsibilities centered around assisting customers and ensuring their satisfaction with a company's products or services.
- Interacting with Customers Handle complaints, process orders, and provide information about the company's products and services.
- Communication Addressing inquiries, resolving issues, and providing information through various channels such as phone, email, or chat.
- Record Keeping Accurately recording customer information and keeping records of customer interactions is crucial.
- Problem-Solving Must have good problem-solving skills to handle customer complaints and process returns effectively.
- Customer Satisfaction Ensuring customer satisfaction is a primary goal, and they may need to refer customers to supervisors when necessary.
- Sales Opportunities Identifying opportunities to up-sell other products and services is also part of the job.
- Service Follow-Up Verify customer information and schedule monthly maintenance for improved filtration service
Job Requirements
- Possess strong customer service and computer skills, be well-spoken, and maintain a professional demeanor.
- Education requirements can vary, but often a high school diploma or equivalent is necessary, and further education in a related field may be advantageous.
- Good data entry and typing skills, along with a strong working knowledge of computer software like Microsoft Office, are also important.
- Can speak in English and Mandarin
- Fresh grads also can apply
Job Benefits
- Annual bonus
- Medical claims
- Monthly team-building activities
- Annual dinner
- Ongoing training
- Birthday leave
- And more...
