Respond promptly and courteously to customer queries and request via walk in, hotline / in-bound calls, emails, digital communication channels, marketplace including Lazada, Shopee, Zalora, TikTok, PG Mall and KHIND Office Store.- Efficiently handle both inbound and outstation service requests from various sources, including customers, dealers, and sales personnel.
Update and maintain a reliable service database/system to keep track of customer information, service history and other relevant details.
- Capture and settle every complaint (internal & external) received in the database/system for comprehensive record-keeping.
Conduct on-time follow-ups to ensure timely updates on service status and coordinate spare parts replacement when necessary.- Conduct and administer CSI surveys for all customers to gather valuable insights and identify areas for improvement.
Generate service invoices or any operation documentation for compliance purposes.
- Responsible for efficiently filing and organizing invoices by company procedures and standards.
Efficiently attend and capture sales orders for spare parts and products.- offer product information, pricing details and assistance with online purchases to potential and existing customers.
Respond to social media messages, customers feedback, and engage in online community management.
- Undertake any additional tasks or responsibilities as required to ensure efficient service delivery.
Working on a rotating shift job, which may involve varying work hours, include weekend and holidays to ensure continuous coverage and support for our customers.
To be a successful candidate, you should- Have at least a qualification of SPM/ Diploma in Business Administration or a related field.
Have a pleasant personality as this is a front office role and you need to be able to deal with emergencies in a timely and effective manner, while streamlining office operations.
- Multitasking and stress management skills are essential for this position.
At least 1 year(s) of working experience in the related field is required for this position.- Strong customer-focused mindset and commitment to delivering positive customer experiences.
Ability to work well within a team and collaborate across departments.
Job Types: Full-time, Permanent
Benefits:
Maternity leave
Schedule:
Ability to commute/relocate:- Kuantan: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Kindly put in your current and expected salary pay in your resume.
