Customer Onboarding Executive (SaaS Product)

Softinn is a hotel technology company.

Our mission is to make hotelier's work easier. We intend to achieve that through next-generation hotel management software, digital solutions and hotel kiosk. Here's a one-minute videoabout our products.

We're selling to forward-looking hoteliers in South East Asia. Most of our customers are in Malaysia, and some are from the Philippines, Indonesia and Thailand.

Here is our principle to sales - We DO NOT force a purchase; instead, we see sales as a job to help the customers discover their best options. We facilitate the sales, not forcing it. We sell solutions, not products.

As a Customer Onboarding Executive, your primary responsibility is to guide new customers (hotels) through the onboarding process and ensure a smooth and successful transition to using our products. Your role is crucial in building a positive first impression and establishing a strong foundation for a long-lasting customer relationship. You will work alongside the sales executive.

• Job Responsibility:

• Engage with prospects to understand their needs and assist in Softinn SaaS product account setup.

Coordinate with the sales team onboard prospects to customers.

• Conduct online product demos and product training.

Helping the sales team in handling inbound sales inquiries promptly and professionally

• Gather feedback from customers on their onboarding experience and their suggestions for product improvements

• Job Requirements:

• Passionate about hotel technology (software, system and hotel industry).

Develop deep knowledge about the products & services offered by Softinn.

• Good communication skills and presentation skills.

Has excellent command of English and Bahasa Melayu (knowing Mandarin is a plus point).

• Ready to learn things, proactive, result-driven, organized and detail-oriented.

• Not Mandatory, but BONUS if:

• Has working experience in a sales department or customer-support department

Familiar with SaaS (software-as-a-service) business

• Familiar with HubSpot

Familiar with the hotel industry

• Understand inbound sales

• Report to Work options:

• Melaka branch

• You Should Join if:

• You enjoy solving customer's problems with digital solutions.

You love to win and are willing to go the extra mile.

• You believe a better product helps improve efficiency and bring smiles to hoteliers.

• You should NOT join if:

• You don't enjoy learning new skills.

You don't enjoy interacting with customers remotely.

• You don't enjoy helping customers gain more value for using our products.

• Salary Range:

• RM 2,000 to RM 4,000 (not including commission)

• Employee Benefits:

• Medical insurance coverage

Free Flow of Snacks

• Casual dress code

Monthly Potluck Party

• Attractive commission

• Additional Perks for Your Role:

• HubSpot CRM Licenses (Sales Pro + Marketing Hub Pro)

HubSpot CRM Certification (Certificate with your name on if you pass the test)

• The mobile phone call and data plan allowance

Job Type: Full-time

Pay: RM2,

• 00 - RM4,000.00 per month
  
  Schedule:
• Monday to Friday

Supplemental Pay:

• Commission pay

Experience:

* Customer support: 1 year (Preferred)