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Nityo Infotech

Customer Management Executive

Nityo Infotech
Early Applicant
  • 5 months ago
  • Be among the first 50 applicants
Exp: 0-2 Years
Malaysia, Kuala Lumpur
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Job Description

Job Responsibility

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (âKPIsâ)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Job Requirements

  • Must Know - Mandarin Language
  • Fresher & experience both are welcomed to apply.
  • Must be okay to work in KL Sentral
  • Its a Permanent job Shifts will be rotational but no night shift

Job Benefits

  • Insurance
  • EPF & Socso
  • KPI AllowanceÂ
  • No night shift
  • Nearby public transportation

More Info

Industry:Other

Function:customer service

Job Type:Permanent Job

Skills Required

customer service
Empathy
Listening
communication

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Date Posted: 18/06/2024

Job ID: 82113333

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Nityo Infotech
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