Requirements- Preferable with a minimum of one (1) year of customer service-related experience
Strong customer management skills.- Good communication skills and well-versed in English & Mandarin.
Provide good email writing skills in English.
- Proficient in Mandarin is a must
Ability to manage escalated issues / difficult customers.- Identify and handle customer inquiries completely and accurately to the customer's satisfaction
Excellent telephone etiquette with the ability to remain professional, confident, and patient.- Able to handle incoming customer inquiries over the telephone or other channels by providing accurate, efficient, and quality service that exceeds customers expectations.
Willingness to take responsibility and be accountable for handling customer issues professionally and courteously.
- Possess strong analytical skills to identify the cause of problems and recommend solutions.
Excellent interpersonal skills with solid questioning and listening skills and the ability to communicate with a wide range of people.- Ability to work under pressure and with minimum supervision.
Ability to multi-task and with good attention to detail.
Monthly salary up to RM3900 (subject to qualification and relevant experience)- Working hour: 9am - 6pm (8 working hours daily)
Working days: Monday - Sunday (Any 5 working days a week)
- Off days: 2 Days (Any 2 days in a week)
Working location: Menara Tokio Marine Life, No 189 Jalan Tun Razak, 50400 Kuala Lumpur. (Nearby Ampang Park LRT/ MRT 2 )- Medical & hospitalization covered
EPF, SOCSO and EIS covered
Job Type: Full-time
Pay: Up to RM3,
- 00 per month
Schedule: - Rotational shift
Supplemental Pay:
* Performance bonus
