Customer Management Executive

Early Applicant

Exp: 2-4 Years

Job Description

Job Responsibility

Set/meetJOB DESCRIPTIONÃ

(Service Advisor - Automotive Service Centre)

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Advice and attend to customer's needs for repair/maintenance services
Assist the Service Executive in the operations of the service centre
Establish total customer service car standards of the service centre
Assist in the achievement of branch service and customer satisfaction
Contribute to department profitability
Write up work orders
Maintain accurate records
Support promotional activities
Estimate cost and completion time
Communicate with customers about work status
Coordinate activities to ensure repair work is fixed right the first time and completed on time
Obtain the customer's written approval on all repair orders at the time of the write-up
Inspect every finished repair order for proper completion, pricing accuracy, and legibility
Set / meet / exceed goals for add-on sales
Document repair order changes
Review service repairs and charges to ensure accuracy
Maintain communication with technical staff regarding job status changes
Promote cooperation and teamwork among technicians and support staff
Explain the need for additional or unanticipated services and associated costs to customers
Act quickly to implement plans, organize work efficiently and follow up to ensure successful implementation
Identify and support opportunities for methods/process improvement
Maintain an effective appointment system / Maintain and update customer records and files

Job Requirements

EDUCATION/CERTIFICATION REQUIREMENTS

Candidate must possess at least a certificate in high school, college, automotive/vocational training or equivalent
Possess valid driver's license
MLVK certification

Skill Requirements