Key Responsibilities:
- Customer Journey Understanding and Consultation: Accurately comprehend the customer journey and provide consultative advice on solar products and services, effectively communicating benefits and intricacies.
Document Management and Compliance: Ensure timely and accurate collection of documents for SEDA applications and maintain comprehensive logs of all customer interactions, transactions, feedback, and resolutions.- Customer Support and Feedback Analysis: Facilitate post-service support, coordinate installations, and handle customer concerns swiftly, ensuring smooth communication between customers and technical teams. Collaborate with sales, technical, and other teams to ensure seamless customer transitions and analyze feedback to improve the overall customer journey.
Upselling Opportunities and Campaign Execution: Identify opportunities for upselling or cross-selling based on customer needs, execute campaigns to enhance the customer experience, and stay updated on solar technology, government policies, and company products.
Requirements:
- Fresh grads with customer support experience are welcomed
Excellent communication skills- Able to engage with customers
Job Type: Permanent
Pay: RM3,- 00 - RM4,000.00 per month
Schedule: - Monday to Friday
Application Question(s): Able to work in Penang, Butterworth
Experience:
- Customer Experience support: 1 year (Preferred)
Language:
* Mandarin (Preferred)
