We are an established Solar company driven by a group of passionate individuals to inspire sustainable living among Malaysians by reducing electricity bill commitment & creating a greener world via NEM Solar PV.
- Join our team as Customer Experience Specialists:
Customer Journey Understanding and Consultation: Accurately comprehend the customer journey and provide consultative advice on solar products and services, effectively communicating benefits and intricacies.
Document Management and Compliance: Ensure timely and accurate collection of documents for SEDA applications and maintain comprehensive logs of all customer interactions, transactions, feedback, and resolutions.
Customer Support and Feedback Analysis: Facilitate post-service support, coordinate installations, and handle customer concerns swiftly, ensuring smooth communication between customers and technical teams. Collaborate with sales, technical, and other teams to ensure seamless customer transitions and analyze feedback to improve the overall customer journey.
Upselling Opportunities and Campaign Execution: Identify opportunities for upselling or cross-selling based on customer needs, execute campaigns to enhance the customer experience, and stay updated on solar technology, government policies, and company products.
Effective Communication and Interpersonal Skills: Possess strong interpersonal and communication skills, ensuring clarity and effectiveness in interactions with customers and team members.
Stress Management and Conflict Resolution: Ability to handle stressful situations and resolve conflicts efficiently, maintaining professionalism and composure.
Solar Energy Industry Knowledge: Demonstrated understanding of solar energy systems, products, and the overall industry landscape.
Customer-Centric Approach and Language Proficiency: Exhibit a strong commitment to delivering exceptional customer service, with a desire to add value and mirror customers language and tone. Preferably proficient in Bahasa Melayu, English, and Mandarin for effective communication with a diverse customer base.
Job Type: Full-time
Pay: RM3,
- 00 - RM3,500.00 per month
Benefits: - Flexible schedule
Professional development
Schedule:
Language:
* Malay (Required)
Expected Start Date: 07/22/2024
