Actively handle customer consultation work, handle front-line upgrade work orders, and keep records;
Analyze customer inquiries or complaints, determine the responsible department, and assign it to the relevant responsible department in a timely manner;
Assist various departments to analyze and investigate the reasons for customer complaints, and propose solutions and suggestions;
Responsible for feedbacking complaint handling opinions to customers, tracking the handling results, and doing a good job in customer return visits;
Responsible for submitting customer feedback and follow-up results in the process of customer complaint handling to relevant departments;
In the process of handling customer complaints, understand customers satisfaction with products and services, and provide references for relevant departments;
Complete other tasks assigned by the team leader.
job requirements
Diploma/Bachelor degree, background in securities and call centre customer service is preferred;
Fresh grad or with 1-2 years telephone customer service experience;
English fluency standard, clear sound quality, have certain language expression ability; Mandarin language is an added advantage.
Meticulous, patient, steady, down-to-earth work, with certain customer service knowledge and concepts;
Skilled use of office software, with a certain foundation of computer application;
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM3,
- 00 - RM5,000.00 per month
Benefits: - Health insurance
Maternity leave- Opportunities for promotion
Professional development
Schedule:
Supplemental Pay:
Performance bonus
Application Question(s):- Are you willing to work on rotational shift
Language:
Mandarin (Required)
