Job Requirement- Effective communication skills: A customer service executive must have the ability to communicate both verbally and in writing.
Ability to effectively work with a team.- Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time.
Ability to handle stress well.
- Possess a fair knowledge on how to use the computer system and its basic application.
Possess excellent telephone etiquette.- Preferably specializing in Customer Service or equivalent.
Attend inbound/outbound calls from existing and potential partners and customers.- Attend inquiries from customers and partners via live chat and email with timely closure on each inquiry.
Close sales/bookings with customers and assign vehicles to selected partners via live chat, email or phone in a timely manner.
- Attend all cases or disputes raise by customers and partners such as excess claim due to damages etc. and create relevant invoices for submission to affected party.
Complete incoming bookings and review all required documents submitted by customers.- Ensure the check out and check in process run smoothly and problem free by providing constant reminder to customers and partners.
Identify and resolve claim and refund for disputed cases for partners and customers.
- Use the most appropriate way to communicate with different behavior types on the telephone.
Apply elements of building positive rapport with different types of customers over the phone.- Apply the proper telephone etiquette to satisfy various customer situations.
Contributes to the development of associates by guiding, coaching, motivating supporting and assisting selected number of associates.
- Undertakes any other tasks that immediate supervisor/Management may assign from time to time.
Job Type: Full-time
Pay: RM2,
- 00 - RM2,400.00 per month
Schedule:
* Rotational shift
