Customer Experience Executive

Job Responsibilities:

The Incumbent is responsible for most or all of the following areas:

Build rapport and ensure consistent delivery of excellence customer service experience to customers.

Ensuring high standards are maintained regularly throughout Sunsuria City.

Professionally manage the delivery of vacant possession and respond to customers requests, enquiry or complaints efficiently.

To communicate effectively with customers on the progress of defect rectification work or the status their issues

Work harmoniously with relevant stakeholders ensuring the organization's service level are achieved through immediate resolution of property and service inquiry or complaints.

Respond to customers requests in an accurate and timely manner making recommendations based on local knowledge and industry practices.

Propose and coordinate Customer Relationship Management (CRM) plans and activities to increase clientele database and high customer retention.

Build good relationship with Residents Associations (RA), Joint Management Bodies (JMB) and relevant Committees and demonstrate good services at all times and resolve issues raised or concerns highlighted.

Maintain proper documentation records to ensure compliance with statutory and industry practices.

To support towards any soft launches and project launches as and when required

To complete all the other job responsibilities and task assigned by the immediate superior or the Head of Department from time to time.

• Requirements:

Bachelors Degree in related discipline with minimum 2-3 years of relevant working experience in providing customer service/concierge preferably in property development.

Good written and verbal communication skills (English & Mandarin is a must).

Proficient in MS Office applications.

Able to evaluate multiple highly detailed tasks, determine priorities and organize work for maximum delivery result.

Pleasant personality and able to communicate effectively with all level of personnel.

Willing to work at Sepang.

Job Types: Full-time, Permanent

Pay: RM3,

• 00 - RM4,500.00 per month
  
  Benefits:
• Dental insurance

Flexible schedule

• Free parking

Health insurance

• Maternity leave

Parental leave

• Vision insurance

Schedule:

• Monday to Friday

Weekend jobs

Supplemental pay types:

Performance bonus