Job Description:- Attended inbound calls from customers
Handle appointment inquiries/requests by phone, email, and live chat.- Obtain patient's details and ensure all information is accurately and promptly keyed into the systems for all transactions.
Provide excellent and high-quality service in a timely and professional manner.
- Ensure KPIs targets (e.g. customer satisfaction index, first call resolution, productivity) are met consistently to achieve the overall contact center objectives.
Any other duties and responsibilities that may be assigned to you by the management from time to time.- Establish sustainable relationships and engage customers by taking the extra mile
Preferable if candidate are able to begin work immediately
Experienced in the Financial industry will be added value.
- Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.- Fresh Graduates are encouraged to apply.
At least 1 year(s) of working experience in the related field is required for this position. Proven experience as call center staff or relevant position.
- Able to speak and write fluently in English and Bahasa Malaysia
Applicants must be willing to work in Menara Suezcap, KL Gateway- Preferably Entry Level (Fresh Grads) / Junior Executives specializing in Customer Service or equivalent.
EPF Travel allowance
- Great working environment
Promising career growth.
Job Type: Full-time
Pay: RM2,- 00 - RM2,800.00 per month
Benefits: - Opportunities for promotion
Professional development
Schedule:
Supplemental Pay:
* Overtime pay
