Search by job, company or skills

GD Express Sdn Bhd

Customer Experience Center - Call Center in Sarawak

GD Express Sdn Bhd
Early Applicant
  • a month ago
  • Be among the first 50 applicants
Exp: 1-3 Years
Malaysia, Kuching
Login to check your skill match score

Job Description

  • Handle inbound calls from customers, addressing their inquiries

  • Provide accurate information about products and services

  • To raise tickets for tracing inquiries

  • Escalate complex issues to the appropriate department or supervisor when necessary.

  • To arrange pick up orders for customers & to provide CSTC platform reference number accordingly

  • Ensure to meet department Key Performance Indicators (KPI)

  • Participate in training and coaching sessions to improve performance

  • Make outbound calls to follow up on customer inquiries or resolve issues

  • Meet personal/team qualitative and quantitative targets

    Requirement

    a) Minimum SPM qualification with 1 year working experience,

    b) Minimum Diploma qualification in any field

    Job Types: Full-time, Permanent

    Pay: RM1,800.00 - RM2,000.00 per month

    Benefits:
  • Health insurance
Maternity leave
  • Parental leave
Supplemental Pay:
  • Commission pay
 Overtime pay

More Info

Industry:Other

Function:customer service

Job Type:Permanent Job

Skills Required

Escalation
Tickets
outbound calls
Training
coaching
Customer Inquiries
KPI
Performance

Login to check your skill match score

Login

Date Posted: 23/10/2024

Job ID: 97610223

Report Job

About Company

GD Express Sdn Bhd
Follow

Hi , want to stand out? Get your resume crafted by experts.

Similar Jobs

Customer Service Officer Must Experience in Manufacturing 5 Days Work Day Shift

JOBBUILDERCompany Name Confidential

Customer Service Executive Call Center Cantonese Speaker

Telecontinent Sdn BhdCompany Name Confidential
Last Updated: 25-10-2024 04:45:25 PM
Home Jobs in Malaysia Customer Experience Center - Call Center in Sarawak
Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs